Faq

Frequently Asked Questions

General Questions

How can I create an account?
Signing up on our website automatically creates your Address account, making the process effortless.
What should I do if I have forgotten my password?
Click on 'Login/Register' (on the top right corner of page). It will open a Side Bar where you can fill in the information and locate a link, 'Lost your password'. By clicking on this link, you will be asked for your registered email address, on which you will be sent the new password link.
How can I stay updated about promotions?
To keep you updated on new products and promotions, we post regularly on Facebook and Instagram and send newsletters occasionally. The best way to stay connected is to follow us on Instagram and subscribe to our newsletter.
What is the best way to contact you?

For general queries regarding our product's pricing or website, please call or message us at 9592500605. To report damages or quality issues or request a return or exchange, please email us at Contact@dekormaker.com.

How is my account and payment info secured?
You are redirected to our payment processor's secure portal if you select to pay online. All payment information is securely collected via our payment processor directly. Our website does not contain or store any credit/debit card details or any other payment information entered by you while completing your transaction. We also do not collect nor have access to your account password, which is protected by a secure platform.
Frequently Asked Questions

Placing an Order

How do I check the status of my order?
To check the status of your order, please 'Sign in' and click on 'My Account'. Once in My Account, locate and click 'Order History'. This section contains information about all the orders you have placed with dekormaker.com. Select the order you wish to track, And finally, click on 'Tracking Code'; this link will take you to our courier partner's website, wherein you can see the delivery status of your order.
What if I am facing issues paying online?
If you are facing a payment issue during the checkout, try again after a couple of hours, and if you are still unable to complete the transaction online, please contact us via phone 9592500605, We'll work on resolving your issue.
How can I cancel my order?
If you wish to cancel your order, please get in touch with us immediately. If your order has yet to be shipped, we will cancel your order and issue a full refund.
Frequently Asked Questions

Shipping & Tracking

How quickly do you dispatch the orders?
Most orders are dispatched within 24 hours of receiving the order. Most express shipping orders placed before 2 pm are shipped the same day. Orders received on Public Holidays, Saturday evenings or Sundays are processed on the next working day.
How can I track my order?
Once your order has been shipped, we will provide you with a tracking number. You can use this tracking number to track your order on the carrier's website. Don't hesitate to contact us with any questions or concerns about your order.
Are there other hidden fees or charges that might be due on delivery?
There are no hidden charges or fees. The price you see on our website when checking out is the final price inclusive of taxes.
What do I do if an item is missing from my shipment?

If, upon opening your order packet, you discover that an item is missing, please get in touch with our Customer Service at Contact@dekormaker.com

Frequently Asked Questions

Return & Exchanges

How to initiate a return?
To initiate a return, please contact us by email or phone. We will provide instructions on how to return the item to us. Please note that you will be responsible for all shipping and handling charges associated with the return unless the item is defective or damaged.
What if I received a damaged product?
We work with highly specialised quality control measures that ensure the product is up to our standards when you receive the product. If you receive a defective or damaged item, don't hesitate to contact us within 48 hours of receipt. We will arrange for a replacement to be shipped to you at no additional cost or issue a full refund if a replacement is unavailable.
Will I get a receipt once I have returned the package?
When you return the package to our courier partner, please ensure you get an email notification that clearly mentions the return shipment tracking number. If the courier partner does not send an email, please inform us so we can resolve the issue.
How can I track my return or exchange?
Once the return or exchange has been confirmed via email, the reverse shipment tracking link is also emailed to you. You can track your returned shipment using that link and know when it is delivered to our warehouse. Once we have received and checked the returned shipment, we will update you via email. For an exchange order, we will again send you the new tracking link via email for your reference.